Video recording initiation error! Please switch to an alternate network.
Close the current tab/window and restart the assessment.
How to attempt an assessment in Safe Assessment Browser?
Know the steps to attempt an assessment which has Safe Assessment Browser enabled.
- Click the assessment link to redirect yourself to the page with quick steps for installing the Safe Assessment Browser.
- Click the Download button to download the installer.
- Click the installer to install the Safe Assessment Browser. Once installation is completed, the following message appears.
After the installation is completed, close the window. Open the test link you received. You will be directed again to the first page. Since you have already completed the initial two steps, click the Attempt Test button to start the test, as shown in the above image. - The following window appears, enter you full name, email address and authenticate yourself to proceed with the test.
Safe Assessment Browser is a remote proctoring mechanism that prevents cheating by blocking access to other software and shielding the assessment screen of the candidate in real time.
This feature, when enabled, restricts the candidates from cheating and create a safe and secure online assessment environment.
Important! You must complete the installation to be able to enter the test window.
Good Luck!
Fixing webcam and microphone issues
Know solutions to the frequent webcam and microphone issues for various browsers
- With Chrome open, click or tap the menu at the top right. Three horizontally stacked dots represent it.
- Click Settings
- Scroll all the way down the page and open the Advanced link
- Scroll to the bottom of the Privacy and Security section and choose Site settings
- Click Camera
- Enable the Ask before accessing the option
- Refresh your browser. It will now give you a prompt to allow access to the webcam. Click Allow
- Click the Safari app menu in the upper left corner of the screen
- Click Preferences
- Select the Websites tab
- Click camera in the sidebar
- Select a website that is currently open
- Select the permission for the website. You can allow, deny, or require the website to ask permission every time
- Click on the padlock in the URL bar at the top of the browser and click Permissions
- Next to Use the Microphone, choose Allow
- The test window shows Microphone icon in Disabled yellow color for as long as it is not enabled in your browser settings
- Once you have enabled the Microphone, Click on System Recheck, if Microphone not already automatically enabled on the Test Platform
- The screen will appear as below:
- In case your voice was not audible or was unclear, the system would not have been able to capture it properly. You will consequently see the a message in red notifying the same
Pre-requisites
Make sure that have the latest versions of Chrome/Firefox/Safari browsers
Make sure that your drivers are updated
I. For Webcam
1) Browser-based access
1.1) Chrome - Allowing Chrome to access the webcam
1.2) You can watch the below video to allow access in Chrome
1.3) Firefox - Allowing Firefox to access Webcam
Firefox will prompt you to grant access to the camera, click allow
1.4) Safari - Allowing Safari to access Webcam
2. System based access to webcam
Even after providing the browser's permissions, you may face issues if your system had disabled camera permissions.
Depending on the system you are using (Windows/Mac), you can enable the camera permissions
Click Settings -> Privacy -> Camera -> Enable the settings
II. For Microphone
1) Browser based
1.1) For Microphone in Chrome
1.2) For Microphone in Firefox
2) Mic-Testing on the Test Platform
Under Microphone, go ahead and try your voice on the Mic to test if it is recording your voice properly. Click on Start Recording to do so
Note: Record your voice for less than or equal to 10 seconds. The recorder automatically stops after completing 1o seconds. Make sure your voice is clear and audible.
Give a quick check on your headsets, etc. and go ahead with another voice testing
After webcam and voice checks, you are good to go!
In case this does not solve your issue, please contact support@imocha.io